Shipping Policy

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At Madhurijewellers, every order is handled with care from packaging to doorstep delivery. We strive to bring meaningful products to your home, quickly and securely.

Dispatch & Delivery Timelines

  • Orders are typically dispatched within 48 hours (excluding Sundays & national holidays).
  • Once shipped, delivery times vary:
  • Metro Cities: 1–3 working days
  • Other Indian States: 3–5 working days
  • Remote Areas: 5–7 working days
  • International Orders: 7–21 working days

Shipping Charges

  • Free shipping for all orders across India — prepaid or COD.
  • International shipping is calculated at checkout based on destination and weight.

Cancellations & Delivery Rejections

  • Orders cannot be cancelled after dispatch, as courier fees are paid upfront.
  • You may refuse the order at delivery, but we encourage acceptance to reduce damage risk and help sustain small businesses like ours.
  • Frequent refusal of COD orders may result in COD being disabled for your future purchases
  • For prepaid orders, refunds (if applicable) are processed after deducting 10% of the order value to cover transaction and handling charges.

Address Changes

  • If your order hasn't been dispatched yet, you can update your shipping address instantly.
    Just type “change address” in our WhatsApp chat.

Need Support?

We’re always ready to help.

  • To chat with our team, send “Talk with Agent” in WhatsApp.
  • For urgent assistance, call the number listed on our Contact Us page.
  • You’ll also find support links in your order confirmation message.

Delivery Safety & Guidelines

  • Please ensure your address and phone number are correct during checkout.
  • Refuse delivery if the package is visibly damaged or tampered, and inform us immediately.
  • Returned packages due to address errors or rejection may not be eligible for full refunds.

📌 Shipping FAQs

1. Is delivery free even for COD orders?
Yes — we offer free delivery across India regardless of payment method.

2. Can I cancel my order after it ships?
Unfortunately not. However, you may choose to reject it at delivery if absolutely needed.

3. I entered the wrong address. Can I fix it?
Yes! If not yet dispatched, just type “change address” in our WhatsApp chat, and we’ll update it.

4. My order was delayed. What can I do?
Sometimes, delays occur due to external factors. Please use the tracking link or send “Talk with Agent” on WhatsApp for help.

5. Can I speak to someone directly?
Yes. Type “Talk with Agent” on WhatsApp or call the number on our Contact Us page.

6. What if my package arrives damaged?
Please refuse the delivery, take a photo, and contact us right away for a resolution.

7. Do you ship internationally?
Yes, international orders are accepted and shipped globally. Charges are shown at checkout.